Transition Squad Privacy Policy

As a business involved in the collection and use of confidential personal information, Transition Squad has a responsibility in the management of this information. Below are the details of how, why and when our company collects, uses and discloses such information.

Transition Squad is a Canadian company operating as a project manager that helps seniors downsize and works with families going through a parent transition. We do this through estate sales and online auctions. We also provide businesses with advertising solutions through online auctions that raise money for charity.

The 10 principles are:

  1. Accountability
    Transition Squad has designated a member of senior management as our privacy officer. This individual will be responsible for all privacy issues throughout the organization. Any questions or concerns may be directed to [email protected].

  2. Identifying Purpose
    When a senior citizen or a member of their family members calls Transition Squad to inquire about our services, we often need to visit the property for a confidential consultation. As such, personal information is required. When someone is interested in purchasing one of the items from our website or store, their personal information is required. If the item is remaining with the seller, we will pass the contact information from the prospective buyer to the seller to arrange a viewing time. You may register on our website to receive eletters and other marketing communications from which you can unsubscribe if you so wish.

  3. Limiting collection
    We make every effort to collect only information that is absolutely necessary to conducting our business. While we require your credit card information to be entered online to make a purchase or place a bid, we do not store it on our system.

  4. Limiting use, disclosure and retention
    We do not use your personal information for reasons other than what was collected, and as described in this privacy policy.

    We neither rent nor sell personal information collected to any third party for any reason.

    We may retain any testimonials and feedback submitted by you for use in our own advertising and/or evaluation and enhancement of our services.

    From time to time, we may send correspondence to our user base and other contacts, such correspondence to include our eletters which provide information, tips and ideas that may be of value to our audience.

  5. Accuracy
    Periodically, we may follow up with you if your email or other contact information has changed.

  6. Safeguards
    Any paperwork that has personal information that is not stored with the file is shredded on a best efforts basis.

  7. Openness
    Our database resides on a secure server that is password protected.

  8. Remarketing
    This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Transition Squad website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

    You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings.

  9. Individual Access
    If you wish to access your information that we may have on file, please contact our privacy officer directly at [email protected]. He will contact you at the phone number or email we have on file and/or will attempt to verify your identity before sharing any information.

  10. Challenging Compliance
    Please note that we may change our privacy policy from time to time. For the most current version, please check our web site. We make every effort to operate in a manner that protects our clients' interests and privacy. For any concerns or comments, please advise our privacy officer immediately via email at [email protected]. Please include your name and phone number so that we may contact you as quickly as possible to resolve any issues.
 
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